You will receive a unique tracking number for your complaint within 24 hours.

How to Raise a Grievance

You may submit a grievance through any of the following channels:

Please include your order number, registered email address, and a clear description of your grievance so we can resolve it quickly.

Grievance Resolution Timeline

We are committed to the following response timelines:

  • Acknowledgement — Within 48 hours of receipt
  • Resolution — Within 15 business days of acknowledgement

Grievances involving third parties (courier, payment gateway) may require additional time. We will keep you informed throughout the process.

Escalation Matrix

If your concern is not resolved at the first level, you may escalate:

Consumer Forum

If you remain unsatisfied with our resolution, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or call the National Consumer Helpline at 1915.